Compliance & Governance

Australian Credit Licence Holder 502091

Smith Investment Group is the holder of Australian Credit Licence (ACL) 502091. All credit activity conducted by our operating brands sits under this licence, which means a single, accountable group is responsible for licensing, conduct and consumer protection obligations across the family.

Governance Framework

As the parent company, the Group sets policy, oversees risk and maintains the controls that keep each brand compliant:

• Responsible lending and conduct obligations under the National Consumer Credit Protection Act
• Group-level oversight of credit policy, lender accreditations and complaints handling
• Privacy and data-handling standards applied consistently across all brands
• Ongoing training, monitoring and supervision of credit representatives

Disputes & Consumer Protection

We are committed to resolving complaints fairly and promptly. See our dispute resolution process, or read how we handle your information in our privacy policy.